FAQs

Shipping

Shipping timelines + Policy

We offer three shipping speeds-

Domestic Standard (2 - 5 business days)

Ground Shipping (3-8 business days)

International standard ( 8 -14 business days)

PS: Standard shipping is free when you spend $45 or more in the US and $80 internationally. Please allow 1 to 2 business days for us to receive and process your order.

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. 

Sorry about that! In a few cases, the courier takes 1-2 business days to register your shipment status. When we recieve your tracking info you'll get a mail!

Yes!

You can make an exchange as long as your package hasnt been tampered with.

Product & Usage

Questions you might have about our hair colors

The color will likely be vibrant for the first 3-5days then slowly begin to fade as the days go on assuming you do not apply more gel.

But as soon as it touches soap and water, it comes off completely!

Yes! 

You can wash it off as soon as you put i in your hair (but you wouldnt want to do that, im sure.

Our colors definitely wont permanently stain anything you own, but there’s the possibility of transfer.

When fully dry you may experience minimal transfer onto your hands when you touch / comb out your hair. This will rinse off easily with water or when wiped off!

your experience will vary depending on your application method.

No it won’t!

Unlike normal hair dyes that enter into your hair strands to change the color chemically, these ones coat the strands of your hair like makeup,

this way your hair is not damaged and you can wash everything off whenever you want!

The colors can be applied on damp or dry hair.  It appears more vibrant on dry hair but damp hair helps to spread the gel easily. You can try both to determine what you like

Possibly.

It depends on how much color you apply + if you apply it with another styling gel with strong hold. 

It’s advised not to use two gel products together because this can cause flaking.

Sleep with a satin bonnet or a durag to make your colour last the longest! Doing this prevents it from discreetly rubbing off on your pillow.

A lot of people have reported that it made their hair softer after using it.

If you use it with another gel, there is a small chance you might experience dryness depending on the brand of hair gel used.

If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.

yes! Its very pigmented, so its vibrant on black hair as well.